Frequently Asked Questions

General Inquires

  • What is My.Cat.Com?

    It’s a website where you can get access to all your equipment data from any location, using any device and with a single login. There you’ll find critical data about all the machines you use, plus helpful tools to make your job easier.

  • Can I use My.Cat.Com on mobile devices?

    You can log in from your phone, tablet, laptop or desktop. The system will determine what kind of device you’re using and automatically adjust the way information appears based on screen size.

  • Who at my company benefits most from using My.Cat.Com?

    If your job involves buying, renting, operating, maintaining, repairing or keeping track of equipment, My.Cat.Com is for you. It will help you save time, work efficiently and make well-informed decisions whether you run one machine or a large fleet—whether you own or rent—whether your equipment is connected or not—and whether you use Cat products or another brand.

  • How do I know My.Cat.Com will actually work?

    Cat® dealers and customers were part of the development team, along with some of the world’s best IT architects, coders, security experts and user experience pros. They built a quality system, tested it with hundreds of real, heavy equipment users and improved it every step of the way. They’ll keep making it even better as more users share their feedback.

  • How will you keep my information secure?

    Caterpillar cares about the safety and security of your transaction(s) on My.Cat.Com. We redirect visitors to a secure server to transfer and receive certain types of sensitive data, such as credit card information, and take precautions against physical and electronic intrusion to protect against loss, misuse or alteration of information that we have collected from visitors to My.Cat.Com.

    For more information, visit cat.com/en_US/legal-notices.html.

  • How do I sign up?

    You can register here. You’ll enter some basic information about your company and your equipment, then get access to some of the resources available through My.Cat.Com (things like general PM info, online OMMs and task functionality). The next step will require spending a little time with your dealer to confirm details about your equipment. Once that’s done, you’ll have full access to everything at My.Cat.Com. To subscribe to Cat Daily, contact your dealer.

  • How much does this cost?

    There’s no charge to register or use My.Cat.Com. For telematics data to be visible on your My.Cat.Com account, you will need to purchase a subscription (Cat Daily, VisionLink®, or Product Link Web, depending on the asset) or receive a complimentary offer through your purchase of a qualifying asset.

  • Where can I get more information?

    Learn more at cat.com/mycat. We’re happy to answer your questions or help you sign up.

Integrations

  • What data is included and how can I use it?

    You’ll find data from more than a dozen different Caterpillar and Cat® dealer sources, all in one place—everything from PM schedules, parts and service records and inspection reports to info about rental contracts, warranty coverage, safety issues and more. Working with your dealer, here’s what you can do:

    • Schedule PM

    • Check a machine’s parts or service history

    • Manage closed work orders

    • Review results from fluid analysis

    • Verify warranty or Equipment Protection Plan coverage

    • Extend a maintenance contract

    • Manage your rental equipment

    • Act on Safety Service Letter notifications

    • Monitor location, hours, events and fuel on units subscribed to Cat Daily or VisionLink®

    • Access/review Operation & Maintenance Manuals (OMMs)

    And that’s just the beginning. Once you see what’s available through My.Cat.Com, you’ll find plenty of ways to use it.

  • If this data is already available in other places, why do I need My.Cat.Com?

    It will help you find critical, actionable information faster with much less frustration. Plus, the data from Cat Daily isn’t available anywhere else. All your key data is accessible from one place, 24/7, with a single login. This will make your work life much easier.

  • Besides data, what else is available at My.Cat.Com?

    You’ll find things like basic PM schedules and online OMMs. You’ll also have access to a simple planning tool that can help you stay organized. Use it to identify tasks, assign them to staff, sort them in different ways or even allocate machines to various areas of your work site. The tool can also function as a personal to-do list (just in case you need a reminder to pick up milk or call your mom).

  • What happens to the other web platforms I already use?

    You’ll still use VisionLink® and other web platforms, but now you’ll have the option to access select data from these sources through My.Cat.Com.

    With S•O•SSM Services, you can review and monitor you fluid analysis results in My.Cat.Com, or click to go deeper into the S•O•SSM application to investigate your sample history.

    With VisionLink®, for example, you’ll see high-level data about hours, location and events on the My.Cat.Com dashboard. If you want more details, click on a link and go directly to VisionLink®.

My Assets

  • What if my fleet changes after I’ve registered?

    Your Cat® dealer will have a record of anything that you bought, traded, sold or rented through the dealership, as will any other dealer you work with, so as those transactions take place, your fleet information will be automatically updated. But if your dealer is not involved when you acquire or dispose of assets, please inform them so that you can keep your info up to date. You can also edit your fleet within My.Cat.Com by removing, deleting, or updating your assets.

  • Can I make changes to fleet information by myself or does my dealer have to do that?

    You’ll be able to change asset ID numbers (the numbers you assign to your machines) and service meter information. You can also enter information about any maintenance or service work you do on your own. Everything else will be automatically updated by the system.

  • I work with three different dealers. Do I need to sign up with all of them?

    No. You’ll register once and include the name of each dealer you work with. All of your data across dealers will be available in one place. My.Cat.Com makes sure everyone stays in the loop.

Telematics Data

  • I don’t use telematics. What does My.Cat.Com offer me?

    Much of the information available through My.Cat.Com has nothing to do with telematics. So even if your equipment isn’t connected, you’ll save time and reduce headaches by having quick, easy access to your parts and service records, PM schedules, rental history, warranty coverage and more.

    With the purchase of a new piece of Cat equipment starting Jan. 1, 2018, you get a complimentary subscription to Cat Daily on My.Cat.Com. This subscription is applicable for 7 to 12 years, depending on product family.

  • What is Cat Daily?

    Cat Daily is a basic telematics subscription available only in My.Cat.Com. Cat Daily, VisionLink®, and Product Link Web subscriptions give you the ability to monitor daily asset data within My.Cat.Com, and help you to better manage your fleet. This daily reporting functionality includes access to:

    • Hours

    • Location

    • Events and event severity

    • Fleet-level view of idle/working hours

    • Fleet-level view of idle/working fuel burn

  • Who has access to Cat Daily?

    Select Cat® machines sold on Jan. 1, 2018, or later with factory-installed Product Link Elite, Pro, or Basic devices will receive a complimentary Cat Daily subscription to My.Cat.Com for 7 to 12 years. Talk to your Cat® dealer about taking advantage of this opportunity!